Pre-sales consultation
We provide cost-effective configuration proposals free of charge and support technical discussions, solution presentations, application demonstrations, customer communication, information sharing and technical coordination.
NAIOU ELECTRIC · SERVICE & SUPPORT
After-sales service
From configuration advice to training and ongoing maintenance.
Contact our service teamOUR SERVICES
Support throughout product use
Configuration advice, operator training and equipment maintenance.
Technical training
After installation and commissioning, operators receive comprehensive technical training free of charge, including assistance with one or two test operations. For equipment faults, we respond within two hours and provide a solution within four hours. When a new software version is developed, customers receive a free upgrade.
Lifetime maintenance
We provide lifetime system maintenance, technical assistance for equipment faults and on-site support when necessary. After the warranty expires, replacement spare parts are supplied promptly at favourable prices. The warranty lasts 12 months from successful installation, commissioning and acceptance.